Operations Coordinator
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| Job Type | Permanent full-time |
| Location | Hemel Hempstead |
| Area | East of England, UK |
| Sector | IT |
| Salary | £20000 - £28000 per annum |
| Start Date | ASAP |
| Job Ref | jp140122oc_1642164237 |
| Job Views | 109 |
- Description
- Role: Operations Coordinator
Location: Hemel Hempstead
Salary: £20-28k per annum (DOE)
ITSS Recruitment are currently working in partnership with a Consultancy that specialise in the Security industry and are looking to hire an Operations Coordinator. This role will be responsible for planning, organising, directing, controlling and aftercare of all service and customer activities required for effective management and profitability of security works and projects.
The job will be based on a 40-hour week, with the working day running between 08:30 and 17:30. However, a flexible approach is encouraged to working hours.
Location:
The job is based from our Hemel Hempstead offices, working at client sites located nationally and internationally. International works, whether remote or on site and can comprise of 50-75% of the schedule.
Working conditions vary from domestic and commercial premises to construction sites. There will be occasions when there is a requirement to work away from home, staying at lodgings overnight in different countries.
Scope:
* Work in compliance with the company's Health and Safety standards and requirements; with the safety of self and others in mind at all time.
* Work in line with the standard operating procedure of the company.
* Perform all work to company, client and industry standards, to provide the best possible service to clients and meet governing body requirements.
* Maintain confidentiality and be sensitive to client's security requirements.
* Present and always promote a professional image of the Company. Maintain strong links with premium clients in order to secure repeat business and new sales through recommendation.
Responsibilities:
* Plans, schedules and oversees the service and support requests from clients to conclusion.
* Monitors and supports India by overseeing service-related invoicing and general service related works.
* Office coordination tasks such as ordering Office related supplies, badge prints, shopping and administering Lenel access control system.
* Coordinates procurement of materials and services; and ensures timely delivery to site.
* Coordinating RMA's and ensuring credits are received.
* Selects and monitors the performance of sub-contractors, and ensures all sub-contractors are approved, NDA in place and insurances are current.
* Keeps self, superiors and subordinates informed of progress of works.
* Maintains all records of service job status, job changes, material flow and other control records and prepares reports for internal and external use.
* Completes any service pricing requirements for clients and assist with security designs.
* Implements quality assurance programme to continuously improve customer satisfaction.
* Present professional image of company when speaking to customers and develops a relationship with the decision makers of customers.
* Responsible for customer satisfaction.
* Ensuring service jobs are 100% invoiced, profitable and revenue is received.
* Telephone and/or electronic support to contractors, clients and colleagues.
* Proofing GDPR Polices and ensuring clients, suppliers and employees are up to date with current legislation.
* Prompt completion of expenses and any associated paperwork for the accurate processing of payroll.
* Such other duties as the management may from time to time reasonably require.
Personal Specification:
* Attention to detail and takes pride in work.
* Accountable for own actions and takes ownership.
* Flexible approach and able to respond positively to change.
* Works effectively under pressure.
* Receptive to constructive feedback to ensure continual improvement.
* Behaves in accordance with companies Core Values.
* Collaborates effectively within a team environment.
* Good communicator and able to transcend multiple cultures.
If you feel your professional background matches the above specification, please click apply.
