1st Line Support Desk Technician
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Job Type | Permanent full-time |
Location | London |
Area | Greater London, UK |
Sector | IT - IT Support |
Salary | £21000 - £28000 per annum |
Start Date | ASAP |
Job Ref | JW9807202204-03_1650538435 |
Job Views | 265 |
- Description
- Role: 1st Line Support Technician
Salary: £20k-£28k per annum
Location: North London
I am looking for a highly motivated 1st Line Support Technician to join an established MSP based in North London. With years of experience my client is committed to being a workplace of inclusion, equality, respect, and acceptance.
This 1st Line Support Technician opportunity will suit a proactive 'can do' individual who is well organised, self-motivated, punctual, and flexible in their approach to work. The right candidate will be able to prioritise a variable workload and know when to escalate a problem appropriately. I am seeking a IT minded individual who can communicate effectively and work in a high paced environment.
1st Line Support Technician
Essential Requirements:
*Prior experience of providing 1st Line support within an IT Service Desk environment
*Good understanding of MS Office products, including O365 Administration
*Good knowledge of Server troubleshooting
*Basic knowledge of Windows Desktop environments (Windows 7, Windows 10)
*Understanding of MS Active Directory User Administration
1st Line Support Technician
Desirable
:
*Proven ability to troubleshoot in a fast paced environment
*Prior experience of providing 1st Line support within an MSP Service Desk environment
*An understanding of Service Desk protocol - the value of enhanced resolution rates, reduction in abandonment/call waiting time etc
*Ability to maintain composure in difficult situations - possibly where conflicting demands are placed on limited resources
We are interviewing currently for the role of 1st Line Support Technician, so apply now for immediate consideration or contact Jason Williams at ITSS Recruitment for further information.