Call Centre Manager
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| Job Type | Permanent full-time |
| Location | Watford |
| Area | East of England, UK |
| Sector | IT - IT Support |
| Salary | £40000 - £55000 per annum + Pension, Healthcare, Life Insurance |
| Start Date | ASAP |
| Job Ref | JW9807202208-01_1659367098 |
| Job Views | 355 |
- Description
- Call Centre Manager
Location: Watford
Salary: £55,000
Are you an enthusiastic and confident Call Centre Manager who has the desire to succeed and progress within a rapidly growing Company? Are you looking for a working environment where your input directly reflects on your bonuses and commission? My client has grown rapidly to become a leading provider of online trading solutions for individual and institutional clients. They specialise in trading education and delivering world-class trading products, providing each client a tailored service that suits their needs.
Call Centre Manager Key responsibilities:
*Manage and motivate sales reps and team leaders to meet sales target
*Assess each individual and team performance, analysing data trends to determine best methods to improve sales results
*Lead targeted training programs to improve areas of opportunities
*Communicate progress of weekly and monthly initiatives to internal and higher management
*Manage staff turnovers, plan business operations while identifying and pursuing opportunities to grow business operations and boost sales
*Collaborate with upper management to implement continuous improvements and exceed team goals
*Liaise with product development, marketing and technical teams to develop solutions and accomplish shared objectives
*Coordinate staff sales meetings to discuss developmental strategy, best practices and process improvements
*Monitor staff's adherence to compliance processes, policies, procedures
*Identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans
*Prepare training programs to improve adherence to compliance process at all levels
*Improve company policies and standards to outline ethical, safe and efficient procedures with the help of HR
*Work with recruiting teams and human resources representatives to accomplish hiring objectives
*Advise, coach and counsel managers and staff to support human resources policies, procedures, programs and labour relations
Call Centre Manager Skills & Experience:
* Experience working in an outbound call centre as a manager or key decision-maker (preferred)
* Minimum 3 years' experience in sales
* Active interest in the world of stocks, Crypto's, Forex & CFD's
* Ability to work under pressure in a target driven environment
* Proven ability to coach and mentor salespeople
* An excellent communicator - professional, polite and confident in leading a team of managers
* Can demonstrate influence and empathy
* Previous experience in telesales or sales management
* A want for earning potential and progression
* High degree of resilience
We are interviewing currently for the role of Call Centre Manager, so apply now for immediate consideration or contact Jason Williams at ITSS Recruitment for further information.
